Returns & Refunds
A clear return process, built around practical resolution.
Hardora wants every order to arrive complete, accurate and ready for the work ahead. This policy explains how to request a return, report a damaged or incorrect item and understand the refund review process.
Start with the condition of the item and the reason for the request.
A return request should be submitted within 30 days of delivery. Contact Hardora before sending an item back so the order can be reviewed and the correct return instructions can be provided.
Changed-mind returns
An item may be eligible when it is unused, uninstalled, unmodified and returned with its included parts, accessories and documentation. Original packaging should be retained whenever reasonably possible.
Damaged or incorrect items
Report visible damage, missing components or an incorrect item promptly. Include the order number, a clear description and photographs of the item, packaging and shipping label when available.
Refund review
Returned items are reviewed after arrival. Once a refund is approved, it is issued to the original payment method. Posting time may vary depending on the bank or payment provider.
Keep the item complete, clean and ready for inspection.
Tool condition matters. Installation, cutting, drilling, sanding and fastening can leave permanent evidence of use, so please inspect the product carefully before beginning work.
- The item is unused, uninstalled and free from marks, debris, modification or jobsite damage.
- Included guards, handles, fittings, batteries, chargers, cases, fasteners and accessories are present.
- Packaging is secured for transport and does not place exposed edges, blades or sharp components at risk.
- The return includes the authorization details and follows the shipping instructions provided by Hardora.
Four straightforward stages from first contact to resolution.
Do not ship an item back without contacting Hardora first. An unapproved return may be delayed, refused or sent back when it cannot be matched to an order.
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Step 01
Contact Hardora
Send the order number, item name and reason for the request to info@hardora.mom or use the contact page.
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Step 02
Provide details
For damage, missing parts or an incorrect item, include clear photographs so the issue can be assessed accurately.
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Step 03
Follow instructions
Use the return address, packaging guidance and shipping method supplied for the approved request.
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Step 04
Inspection and refund
The item is inspected after arrival. Approved refunds are returned to the original payment method.
The resolution depends on why the item is being returned.
Each request is reviewed against the order record, item condition and information provided. Hardora will communicate the available next step before any return shipment is made.
Changed-mind return
The customer is normally responsible for secure return packaging and return shipping. Original delivery charges are generally not refunded.
Condition review requiredIncorrect or incomplete order
Hardora will review the order and may arrange a replacement, missing component, return or refund depending on the circumstances and available stock.
Order evidence may be requestedApproved refund
Refunds are issued to the original payment method. The time required for the credit to appear is controlled by the payment provider or financial institution.
Payment processing time variesReturns, cancellations and refund timing.
Include your order number whenever you contact the Hardora team. Clear information helps us match the request to the correct item and respond with practical next steps.
How long do I have to request a return?
Can I return a tool after testing or installing it?
What should I do if the package arrives damaged?
Do I need approval before sending a return?
Who pays for return shipping?
Can I cancel an order before it ships?
When will an approved refund appear?
Can an item be exchanged instead of refunded?
Have the order number ready. We will help identify the correct next step.
Contact the Hardora team before returning any tool, hardware item or maintenance product. Please describe the issue clearly and include photographs when reporting damage, missing parts or an incorrect item.
